Frequently Asked Questions
RETURNS & EXCHANGES
Please read our full Return Policy carefully before making a purchase decision or considering making a return or exchange.
Basic Return Policy
- There are 3 types of items AwesomeBound sells, and all 3 have slightly different Return Policies:
- Retail Items: These have a full 30-day refund guarantee (from the date you received your item(s)). If you don't like the item or it is defective, we will either replace it, or you can send it back to us for a full refund.
- Shirts: These have a full 30-day refund guarantee. If an item is defective, we will replace it at no cost to you. You CANNOT return shirts unless they are defective. For size exchanges please read below.
- Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
- For all applicable returns: to return your product, you should mail your product(s) to the address provided to you after you contact our customer service at support@AwesomeBound.com
How do I exchange a shirt for a different size?
- If your shirt doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send your unworn and unwashed items to the address provided to you after you contact our customer service at support@AwesomeBound.com
- Make sure to include details on the correct size needed to be sent back.
- You have 30 days to exchange your item.
- Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like, as long as it offers a tracking number. If you have a question about your return, contact us at support@AwesomeBound.com.
What do I do if I received the wrong shirt or my shirt is defective?
- If this happens, we are truly sorry. Please email us at support@AwesomeBound.com and tell us your order number and how we messed up.
- We will take care of you and cover all the costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
How much is shipping?
- Currently and for a limited time only, we are offering FREE SHIPPING. Yep, that's right! Shipping is on us J
Do you ship internationally?
- We currently do not offer international shipping. This is something that will be available in the near future.
How do I track my package?
- You can check on the status of your order at any time by clicking on "Track My Order" or by emailing our customer support desk at support@AwesomeBound.com
How long does it take for an order to arrive?
All of our items are made-to-order. This means they're not mass produced, as we put a lot of care and time into each piece we make. Once you make an order, we start the production.
Production time estimate: 2-5 days.
Shipping time estimate: 5-7 business days.
Tracking number: typically, we will automatically update your order tracking information once the order has been shipped.
If you still haven't received your tracking number, then your order might still be in production – please allow up to 7 business days for it to be completed.
- If you're still not sure, just email us, chat with us or call us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
- Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once… they are on the way J
Where do your other items come from?
- AwesomeBound is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. While some of our items do come from the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
STILL HAVE QUESTIONS?
- Sure, no problem! Just email us at support@AwesomeBound.com and we'll get back to you right away.
- Alternatively, please free to chat with us by clicking on the chat icon or call us Toll-Free: 1-833-400-4015 (Monday through Friday, 9 AM-5 PM EST).
- We will do our best to reply within 24 hours, usually much faster.